Silver Cloud is seeking a commercially astute, results-oriented Head of Client Transformation to lead and scale our consulting practice. This pivotal role is responsible for the overall operations and P&L of our Client Transformation Team (CTT), ensuring consistent, high-quality delivery of strategic consulting services to our clients.
As a core member of the Senior Management Team (SMT), you will drive growth, enable operational excellence, and nurture a high-performing culture, aligned with our ethos of ‘We Consult Differently’. You will be instrumental in building a resilient, scalable consulting model that delivers tangible value to clients while supporting Silver Cloud’s broader business goals.
The role reports to the Chief Operations Officer (COO)
Remote-first, with travel to client sites, company events and industry engagements as required
37.5 hours, 5 days per week
Utilisation billable target: 20%
Responsibilities
Leadership & Strategy
Lead, coach and inspire a team of consultants to deliver exceptional results for our clients and the business.
Take full ownership of the consulting practice, including performance, quality, innovation, operational efficiency, and profitability.
Translate Silver Cloud’s strategy into actionable team plans, ensuring alignment across all consulting activities.
Model calm, decisive leadership during ambiguity or client escalations, supporting the team with clear direction and reassurance.
Client Success & Relationship Management
Act as an executive sponsor and escalation point across key accounts, building deep, trusted relationships.
Proactively identify opportunities to enhance client value through strategic insights and new service offerings.
Ensure clients consistently receive an experience aligned with our values and differentiators.
Project & Delivery Oversight
Oversee the successful execution of multiple, concurrent consulting engagements.
Drive excellence in project scoping, resourcing, risk management, and delivery.
Champion consistent methodologies, frameworks, and reporting to improve quality and repeatability.
Lead lessons learned reviews and facilitate knowledge-sharing across the team to drive continuous improvement.
P&L Ownership
Accountable for financial performance of the consulting division, including forecasting, resource planning and profitability management.
Deliver against utilisation targets while balancing team wellbeing and client satisfaction.
Track project financials, ensuring cost control and alignment with business objectives.
Innovation & Continuous Improvement
Embed a culture of continuous learning and innovation, ensuring we stay ahead of industry trends.
Refine and evolve our consulting offerings, service design and delivery models in line with client needs and market shifts.
Act as an innovation leader within the business, championing new technologies including AI, automation, and data-driven decision-making that enhance HR service delivery.
Lead the development of tools, frameworks, and training programmes that scale consulting excellence and embed best practice across the business.
Business Development & Market Engagement
Partner with the COO and commercial team to shape go-to-market strategies and secure new business.
Support proposal development and pitch delivery where strategic value or leadership input is required.
Represent Silver Cloud at industry events, partner forums and client meetings.
Skills and requirements
Proven experience in a senior consulting leadership role, within HR transformation or technology consulting.
Demonstrable success in owning a practice area/department, including P&L accountability and scaling a team or function.
Deep understanding of consulting frameworks, stakeholder management and service delivery excellence.
Outstanding people leadership skills, with a track record of developing talent and building engaged, high-performing teams.
Strong commercial acumen, with the ability to balance billable delivery with strategic planning and business operations.
Exceptional client-facing skills – credible, articulate, and solutions-oriented.
Familiarity with tools such as Microsoft 365, Copilot, Power BI, Microsoft Project or similar for project and performance reporting is advantageous.
Relevant certifications (e.g. PRINCE2, PMP) desirable but not essential.
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About Silver Cloud
Established in 2009, Silver Cloud is a boutique, rapidly growing digital transformation consultancy, specialising in HR, payroll and people-related technology.
Working in partnership with our clients to deliver an exceptional experience for every employee, we offer unbiased, strategic advice on HRIS and payroll selection, client-side project management, software implementation and managed services.
Each and every member of the Silver Cloud family plays an invaluable part in driving forward our vision, representing our core values in everything they do.
At Silver Cloud, we foster a culture of collaboration, innovation, and professional growth. If you are passionate about delivering impactful solutions in both payroll and workforce management and thrive in a dynamic environment, we encourage you to apply.
