Case Study: Streamlining HR & Payroll Processes for CHP
Chelmer Housing Partnership (CHP) provide affordable homes to help meet the local housing shortage in the eastern region of England.
Silver Cloud HR were approached by CHP to support them with the selection of a new HRIS.
After a successful selection process, the client re-engaged Silver Cloud to assist with the implementation of the new system.
SECTOR: Housing
HEADCOUNT: 340 employees, UK only
SCOPE: HRIS
HR CHALLENGE: Needs were not being met by existing provider
SERVICES: Selection & Implementation
VENDOR: Cascade
"I would just like to take this opportunity to thank you again for all of your help and support over the last few years, it has been so invaluable to me and everyone at CHP. We honestly couldn’t have done this without you."
The Challenge
CHP provide affordable homes to help meet the local housing shortage in the eastern region of England.
They first engaged with Silver Cloud HR in January 2021 to assist with the selection of a new HR solution as the current provider was not meeting their business needs.
The Process
Silver Cloud held multiple discovery calls with the Finance & Payroll, IT and Leadership teams to understand the requirements for the new solution.
Based on the client’s requirements, 7 vendors were put forward which after a tender process, were narrowed down to 3 for demo.
The Results
After the demos, Cascade were identified as the chosen vendor as the client found their solution user friendly, adaptable and met over 98% of their requirements.
After a successful selection, CHP reapproached Silver Cloud to assist with the implementation of Cascade.
During the implementation, Silver Cloud worked alongside the client, assisting with data cleansing, populating HR and payroll data templates, answering any questions and providing guidance throughout, along with the clients IT team who were on board to help extract data from the incumbent solution.
Weekly project calls were held to ensure the project remained on track, configuration guidance was provided, and any issues were raised, communicated and tracked with the vendor.
The project made great progress and was implemented on time and on budget!
“The professionalism and expertise at Silver Cloud has been paramount in the success of our implementation. They have been an extension of our team and we were made to feel like their only client in terms of support and attention we received. Sam and Ana have provided us with reassurance, clarity, support, confidence and advice at each stage. They really did lift a huge burden off the team during the implementation and in helping us to keep to time and resolve issues swiftly. I cannot thank them enough.”
Joanna Newell | Head of HR
"Just a quick email to say thank you again for all your help and support with the payroll data templates. All went perfectly. We went live last week and our first payday was a total success with no errors or glitches (lets hope they are all like that!). I couldn’t have done it without you so thank you very much”.
Lynn Curtis | Pay & Benefits Specialist
