Ongoing Managed Services
Ongoing Managed Services
Dedicated support from a Sage People specialist to help you get the best from your system
Get in touch!
We'd love to hear more about your project. If you'd like to pick our brains or find out more about how we can help, leave your details and we'll give you a call at a time to suit you:
With an in-depth knowledge of your business, your objectives and your system configuration, our Sage People specialists can provide ongoing system support after go-live to ensure you continue to receive a return on your investment.
Acting as an extension of your team, we don't simply provide a support line, but offer proactive, practical support and advice throughout the year and at key points during the HR and payroll calendar - taking the burden off your internal resources and minimising risk by ensuring security, privacy and compliance.
For a small, fixed monthly fee, you can benefit from an increased level of reassurance that your system will remain up to date, configured correctly and in a great position to support your business now and in the future.
What's Included with our Sage People Managed Service?
As well as providing ongoing support with upgrades, system configuration, reporting, user training and more, we're also here to lend a helping hand during those busy key periods in the HR and payroll calendar.
See below for an overview of what's included in our managed service offering:
Access to Silver Cloud Circle, our community platform
Dedicated support from a specialist Sage People Consultant
Online and telephone support 9 – 5pm (UK time)
24/7 access to online ticketing system and dashboard
Monthly planning and review call
Configuration support to keep your system up to date
Up to 4 hours per month
Annual healthcheck and configuration review to ensure your system is fulfilling its potential
Quarterly software release review to ensure you make use of new features
2 hours per quarter
Advice and guidance from a consultant who understands and cares about your business
Quarterly service report including performance against SLAs
Refresher training for administrators
Additional Option
System administration (e.g. line manager changes, new starters)
Additional Option
On-site support
Additional Option
Support with additional project work and implementation of new modules
Discount of 10%
Benefit from all of the above for a fixed cost of just £1000 + VAT per month.
Get in touch with us for further details of what else is included and how to sign up!
