• Skip to primary navigation
  • Skip to main content
  • Skip to footer

HR & Payroll Technology Specialists HomepageHR & Payroll Technology Specialists

Championing digital transformation in HR & Payroll

Top navigation

info@silvercloudhr.co.uk
VIEW OUR CASE STUDIES
  • About us
    • How we can help
    • Who we work with
    • Meet the team
  • Consultancy
    • Digital HR Review
    • Vendor Selection Support
    • Payroll System Selection
    • Managed Services
    • Digital HR Maturity Model
  • Delivery
    • Project Management
    • SI Partnerships
      • Sage People
      • Ceridian Dayforce
  • Insights
    • A-Z Glossary
    • Blogs
    • Case Studies
    • Ebooks & Guides
    • FAQs
  • Vendor Directory
  • Contact
    • Partner with Us
    • Sign up to our newsletter
  • Careers
Home » Our Partners » Sage People » Sage People Managed Services

Ongoing Managed Services

Ongoing Managed Services

Dedicated support from a Sage People specialist to help you get the best from your system

Get in touch!

We'd love to hear more about your project. If you'd like to pick our brains or find out more about how we can help, leave your details and we'll give you a call at a time to suit you:

Request a Call Back

With an in-depth knowledge of your business, your objectives and your system configuration, our Sage People specialists can provide ongoing system support after go-live to ensure you continue to receive a return on your investment.

Acting as an extension of your team, we don't simply provide a support line, but offer proactive, practical support and advice throughout the year and at key points during the HR and payroll calendar - taking the burden off your internal resources and minimising risk by ensuring security, privacy and compliance.

For a small, fixed monthly fee, you can benefit from an increased level of reassurance that your system will remain up to date, configured correctly and in a great position to support your business now and in the future.

Dedicated support with a named consultant at the end of the phone

Monthly planning and review calls

Online and telephone support

Annual healthcheck and configuration review to ensure your system is fulfilling its potential

Extra reassurance for your HR team - covering for holidays or dealing with more complex enquiries

Exclusive access to Silver Cloud Circle, our customer community 

What's Included with our Sage People Managed Service?

As well as providing ongoing support with upgrades, system configuration, reporting, user training and more, we're also here to lend a helping hand during those busy key periods in the HR and payroll calendar.

See below for an overview of what's included in our managed service offering:

Access to Silver Cloud Circle, our community platform

Dedicated support from a specialist Sage People Consultant

Online and telephone support 9 – 5pm (UK time)

24/7 access to online ticketing system and dashboard

Monthly planning and review call

Configuration support to keep your system up to date

Up to 4 hours per month

Annual healthcheck and configuration review to ensure your system is fulfilling its potential

Quarterly software release review to ensure you make use of new features

2 hours per quarter

Advice and guidance from a consultant who understands and cares about your business

Quarterly service report including performance against SLAs

Refresher training for administrators

Additional Option

System administration (e.g. line manager changes, new starters)

Additional Option

On-site support

Additional Option

Support with additional project work and implementation of new modules

Discount of 10%

Benefit from all of the above for a fixed cost of just £1000 + VAT per month.

Get in touch with us for further details of what else is included and how to sign up!

Contact Us

Why choose Silver Cloud HR to look after your Sage People system?

Sage People Delivery Partner

Silver Cloud HR has been a Sage People delivery partner since 2016 and has a whole team of Sage People system specialists.

Accredited Training

With accredited Sage People trainers in our team, we can offer guidance and support on your system in a group or 1-2-1 setting as well as enablement training.

We are HR People

As HR people, passionate about technology, we understand your pain points and have experienced first hand, many of the same issues.

Enquire Now

Footer

Learn More

  • Resources
  • Blog
  • Case Studies
  • Online HR System Selector Tool
  • Take our online HRIS Healthcheck

Newsletter Signup

Get in touch

Email Us

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube

Work with us

Join Silver Cloud HR

Copyright © 2022 Silver Cloud HR Ltd.