Tips for conducting focus groups and info gathering workshops...
Both process mapping and documenting user journeys have their place, yet focusing solely on processes only gives us a part of the picture. After all, it isn't processes that make companies successful, it's people.
Gaining insights into current user journeys and any pain points relies on gather accurate information and feedback from the users themselves.
The best way to so this, as opposed to guessing, is to conduct detailed focus groups and 'discovery' sessions.
Download our "Documenting User Journeys: Best Practice Guide" below, to ensure you get the most out of any sessions you run.
"Mixing delegates from across user groups will enable understanding of each other's point of view and experiences."
What you will learn
The difference between user journeys and process mapping, and which method is the best approach.
From stakeholders to include, workshops needed and prepping your sessions, we share some best practises for running workshops and discovery sessions.
Questions to ask delegates to contribute their thoughts and experiences on each process and current steps.
View an example of an Employee Recognition User Journey and download a free copy of our User Journey template.
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We'll help you avoid all these mistakes...
By sharing the most common pitfalls and considerations to be made at each stage of the implementation process. This free ebook will enable you to navigate some of the costly implementation stumbling points, and save you a lot of headaches along the way too!
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